Estrella Insurance
Estrella Insurance Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Estrella Insurance has 2.3 star rating based on 10 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Friendly, Great price.
Cons: Unhappy with the homestead office.Recent recommendations regarding this business are as follows: "Do not go to talk to Melanie Hernandez in location 274 because of her personal issues she might take it out on you and give you an incorrect number just because she doesnโt like you or discriminates", "Stay away you pay for what you get.", "I honestly am lost for words and can't even to begin", "Stick with the major insurance company's", "Do not do business with Estella insurance.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Estrella Insurance has 2.3 star rating based on 10 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Friendly, Great price.
Cons: Unhappy with the homestead office.Recent recommendations regarding this business are as follows: "Do not go to talk to Melanie Hernandez in location 274 because of her personal issues she might take it out on you and give you an incorrect number just because she doesnโt like you or discriminates", "Stay away you pay for what you get.", "I honestly am lost for words and can't even to begin", "Stick with the major insurance company's", "Do not do business with Estella insurance.".
Review authors value the most Location and Billing Practices. Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
Disrespectful representative Melanie Hernandez
User's recommendation: Do not go to talk to Melanie Hernandez in location 274 because of her personal issues she might take it out on you and give you an incorrect number just because she doesnโt like you or discriminates
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lake Worth, FloridaNever call 305-635-**** you be told I corrected information
Really donโt know looking into other companies
User's recommendation: Stay away you pay for what you get.
Great experience!
- Great price
- Friendly
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
- Unhappy with the homestead office
Preferred solution: I am trying to get my agent in Homestead to change my payment card and i am always put on hold because they do not speak English and when i ask for Agent Ana my call is never answered.
Complaint, court action
User's recommendation: I honestly am lost for words and can't even to begin
Roadside assistance my battery died
Preferred solution: Service for assistance with my battery
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Miami, FloridaWorst Company Not Worth the Headache
By far my worst experience ever with an insurance company. My prior insurance were Progressive which was a great company, I switched over because my premium was very high due to me being under 25.
I never had a accident with any of my insurance company's. About a month ago to be exact, unfortunately after 5 years of great driving record I was involved into an car accident. My policy with Estrella is full coverage. Do you know it's been literally a month now.
Not one adjuster has come out to look at my car. Now they're stating my policy and current address on my driver's license doesn't match. Basically, they are trying not to fix my car. On top of that now this company is trying to say I started my policy this year two months before my accident when I had this insurance for almost an year now.
You guys can just imagine all the troubles I am going through. Meanwhile, still paying my car note also insurance every month for a vehicle I can not drive. Now I have to hire a lawyer to deal with this unprofessional company. Thankfully, I am very well-connected and giving them a few more weeks before I take this very public to the world with my proof.
DO NOT INSURE WITH THIS COMPANY. Trust me, it's better being with an insurance company that does everything perfectly and cares about your property that you are paying for monthly.
Preferred solution: Let the company propose a solution
User's recommendation: Stick with the major insurance company's
Bad customer service
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Orlando, FloridaUna queja
Bad service
User's recommendation: Do not do business with Estella insurance.
BAD CUSTOMER SERVICE
Preferred solution: Apology
User's recommendation: make sure oyu deal with anyh of the other wonderful ladies in the office and not Jessi Lady
Car accident need road side assistant
Preferred solution: Need help
They refused to cancle my policy
Insurance Expert Talks
Problem after problem after problem
Screwed
Scam
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Dear Sir or Madam, Please call or email me your information at 305-443-**** or support@***.com. Mabel
None of your post matters. The only thing that does is that on the day of the accident, your driverโs license address matched the address on your insurance policy. Did it?show proof.
Iโd see you guys in court. My post matters for others out there considering this unprofessional insurance company.
My post does matter for other Patrons considering this scam of a company. Iโd see you guys in court.
What a unprofessional company. Lastly, like I stated I DO HAVE PROOF that will be presented.
Do you all see the response you receive after being an active paying customer to this company. This is one of their representatives responding this way.